Refund policy

Return & Exchange Policy

At Dormo Pillows, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return and exchange policy.

Eligibility for Returns:

• Items must be unused, unwashed, and in the original packaging.
• Returns must be initiated within 30 days of receiving the product.
• Items must be returned with a valid receipt or proof of purchase.

Non-returnable items:

• Items marked as final sale.
• Personalized or custom orders.

Process:

1. Contact us via email at [your contact email] with your order number and reason for return.
2. After approval, return the item to the provided address.
3. Refunds or exchanges will be processed once the returned product is received and inspected.

Shipping Costs:

• Customers are responsible for return shipping unless the return is due to a mistake on our part (e.g., defective or incorrect item).